Call: +44 20 4572 2034

Help centre

Frequently asked questions

Clear answers about buying, owning, storing and selling physical gold. If your question is not covered, our specialists are happy to help.

Products

What types of gold do you sell?+

At Britannia Bullion, we specialise in British gold coins and gold bars, including:

Loose Gold Coins – Britannias, Sovereigns and more at the best UK prices.

Certified Gold Coins – Professionally graded coins for added security and collectability.

Gold Bars – Investment-grade bars for wealth preservation.

Why do you only sell British gold coins?+

We focus on British gold coins because they are exempt from Capital Gains Tax (CGT) for UK investors, making them one of the most tax-efficient gold investments available.

How do I know my gold is genuine?+

All our gold products are sourced from trusted suppliers and mints. Certified coins are graded by NGC or PCGS, and all gold bars meet LBMA-approved standards.

Buying

How do I buy gold from Britannia Bullion?+

1. Browse our products – choose from our range of loose and certified coins or bars.

2. Place your order – secure checkout with real-time pricing.

3. Make payment – bank transfer is our preferred method for security and efficiency.

4. Receive your gold – fully insured, tracked and discreet delivery.

What payment methods do you accept?+

We currently accept:

Bank Transfer (preferred for larger transactions)

Debit Card Payments (for smaller orders)

Cryptocurrency Payments (coming soon)

Is there a minimum or maximum order amount?+

We have no strict minimum order, but some products may have quantity limits. For large orders, please contact us to discuss secure transactions and storage options.

Can I visit your office to buy in person?+

We operate as an online-first business to keep our prices competitive. However, for larger orders, in-person appointments may be arranged.

Selling and trading

Do you buy gold back from customers?+

Yes. We offer competitive buyback prices based on real-time market rates.

How does your peer-to-peer selling platform work?+

We are in the process of developing our peer-to-peer auction system and are hoping to launch in Q2 of 2027.

Can I trade in my loose coins for certified coins?+

Yes, we offer certification services for eligible coins. Contact us for details on upgrading your investment.

Tax

Are gold coins subject to Capital Gains Tax (CGT) in the UK?+

No. British gold coins such as Britannias and Sovereigns are CGT-free, making them the most tax-efficient gold investment for UK buyers.

Is gold subject to VAT?+

No. Investment-grade gold is exempt from VAT in the UK, meaning you pay no additional tax when purchasing from us.

Are certified gold coins also CGT-free?+

Yes, as long as they are UK legal tender (e.g. Britannias, Sovereigns), their certified status does not affect their CGT exemption.

Do you offer investment advice?+

While we provide market insights and educational resources, we do not offer financial advice. Always consult a financial professional before making investment decisions.

Delivery and storage

How long does delivery take?+

Loose Gold Coins & Bars – dispatched within 24 hours of payment confirmation.

Certified Gold Coins – unlike competitors who take 6+ weeks, we hold stock in-house for immediate delivery.

Is delivery insured?+

Yes, all orders are fully insured and tracked for complete security.

How is my gold packaged?+

We use discreet, tamper-proof packaging to ensure security and privacy during delivery.

Do you offer secure storage options?+

We are working on offering vault storage solutions for larger investments. Contact us for more details.

What if I receive a damaged or incorrect item?+

Please contact us immediately. We have a hassle-free returns and replacement policy for any issues with your order.

Still have questions?

If you need further assistance, reach out to us — we are happy to help.

Start a conversation

Free download

Your First Step Into Gold Starts Here

A Beginner’s Guide to Investing in Gold gives you a clear, practical introduction to protecting your wealth with physical gold.

  • Jargon-free introduction to gold investing
  • How to buy physical gold safely
  • UK tax-free gold coin benefits
A Beginner's Guide to Investing in Gold — free brochure by Britannia Bullion

Download your free copy

Complete the form and we'll send the guide straight to your inbox.

britanniabullion.com is committed to protecting your privacy. We'll only use your personal information to administer your account and provide the content you requested.

You can unsubscribe at any time. Please review our Privacy Policy for more information.

By clicking submit, you consent to allow britanniabullion.com to store and process your personal information to provide the requested content.